TERMS & CONDITIONS

 

PRIVACY POLICY
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in conducting our business or providing you with training services, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, and/or protect ours or others rights, property, or safety.

CANCELLATION, REFUND & MAKE UP POLICY

Group Classes:
One week notice (7 days) prior to start of classes is required for cancellations to receive a partial refund.  A $25 cancellation/office charge will be applied to your account. No refunds will be issued  after a class has commenced. Credit can be applied towards another program or services and accounts for only the sessions remaining in your program at the time you requested cancellation. Credits applied towards other programs or services must be used within 12 months of your requested cancellation. There is no cash refund.

Pre-paid private lesson packages:
$150 non-refundable deposit is due upon booking with the balance due at the completion of the first lesson.

No refunds will be given after the 1st lesson as pre-paid lesson packages are non-refundable. If for some reason you dislike our training techniques, all monies will be refunded (with the exception of the fee for the first lesson), providing you tell us immediately after the first lesson. In this case, your lesson will be considered a Behaviour Assessment and billed as such.

Credit can only be applied towards another program or services and accounts for only the sessions remaining in your program at the time you requested cancellation. Credits applied towards other programs or services must be used within 12 months of your requested cancellation. There is no cash refund.

Individual Private lessons, Consultation and Behaviour Assessment:
50% non-refundable deposit is due upon booking with the balance due upon completion of the first lesson. 72 hours notice is required for cancellation or rescheduling of a lesson. No refunds or credits are available for completed individual private lessons, consultations or behaviour assessments.

Board and Train Program:
50% non-refundable deposit is due upon booking with the balance due upon checkout. It is the responsibility of the dog owner to follow up on the training through the private lessons provided, which are included with the program. No refunds or credits are available for completed Bootcamp or Dayschool programs.